We know that some technical issues are harder than others to resolve, which is why we also offer expert visits from our onsite technicians. These onsite visits allow our technicians to help solve harder issues and gives them a better idea of your current IT infrastructure.
We want to be an extension of your company, which is why we put so much value in communication. Our client access portal allows your business to view every ticket you currently have open, where you can track the progress of that ticket as well. You will receive email updates every step of the way which will keep you informed of the assigned technician, as well as the case and its status.
If you’re worried about your help desk IT issues being too much to handle, then we are the IT company for you. Our trained technicians can handle cases from minor desktop issues to larger network, internet and server problems.
When the IT case is officially closed, that isn’t the end just yet. We send out feedback surveys to customers so we can learn where our team shines and where we can use improvements.
Our team will be able to help get your internal and external users back on track when it comes to technology. Stop wasting time troubleshooting user issues and spend your valuable time running your business by outsourcing your help desk to Westech Solutions. We look out for your IT issues so you don’t have to!